SAS Water Limited is committed to making its website accessible and easy to use for as many people as possible, regardless of ability or the technology they use to access it.
We aim to ensure that our website is accessible and usable by people with a wide range of needs, including people who may use assistive technologies such as screen readers, screen magnification software, keyboard navigation or voice-control software.
Our Approach to Accessibility
We are working to make our website conform as closely as reasonably possible to the Web Content Accessibility Guidelines (WCAG) 2.2, published by the World Wide Web Consortium (W3C).
We aim to ensure that website content is:
- Perceivable, including providing appropriate text alternatives and ensuring information is presented in accessible ways.
- Operable, including making functionality available using a keyboard wherever possible.
- Understandable, using clear and consistent navigation and language.
- Robust, so that content works with current browsers and assistive technologies.
Accessibility of Our Website
We are continually reviewing and improving the accessibility and usability of our website. While we aim to provide an accessible experience, some parts of the website may not yet fully meet all accessibility standards.
This may include older content, documents in formats such as PDF, or content provided by third-party services or software that we do not control.
We will consider accessibility when making improvements to the website and, where possible, will work to address accessibility issues that are brought to our attention.
Feedback and Alternative Formats
If you have difficulty accessing any information on our website, please let us know. We will do our best to provide the information in an alternative format or otherwise assist you in accessing the information you need.
You can contact us:
Telephone: 01335 347058
Email: info@saswater.co.uk
Post: SAS Water Limited, The Studio, Knypersley Road, Norton, Stoke-on-Trent, ST6 8JD
When contacting us about an accessibility issue, it would be helpful if you could tell us:
- The page or information you were trying to access.
- What difficulty you experienced.
- What format or assistance would make the information accessible to you.
We will consider your request and respond as soon as reasonably practicable.
Reporting Accessibility Problems
If you find an accessibility problem that has not been addressed, please contact us using the details above. We welcome feedback as it helps us improve the accessibility of our website.
Third-Party Content
Some features, content, documents or services on this website may be provided by third parties. We cannot always control the accessibility of third-party content, although we will seek to use accessible services and content where reasonably possible.
Changes to This Statement
We may update this accessibility statement from time to time as we improve our website and accessibility practices.
This statement was last updated on 18 August 2026.